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Terms & Conditions

These Terms & Conditions provide a general overview of our membership and training policies. Full details are outlined in your signed Simplicity Personal Training Agreement, which will take precedence in the event of any inconsistency.

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1. Sessions & Bookings

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  • One personal training session equals 30 minutes.

  • Clients may book 60-minute sessions, which are treated as two consecutive 30-minute sessions and deducted accordingly.

  • Sessions are scheduled and reserved in advance.

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2. Cooling-Off Period

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  • A 7-day cooling-off period applies from the date of signing.

  • If sessions are used during this period, charges may apply.

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3. Session Cancellations

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  • A minimum of 12 hours’ notice is required to cancel or reschedule a session.

  • Sessions cancelled or missed with less than the required notice will be forfeited.

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4. Payments & Billing

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  • Weekly memberships are billed weekly in advance via automatic direct debit.

  • Clients may also choose to prepay their program in full upfront. Prepaid programs are paid prior to commencement, with no further payments processed during the program term.

  • Members are responsible for ensuring sufficient funds are available for scheduled payments.

  • Failed payments may result in sessions being suspended until payment is brought up to date.

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5. Membership Cancellation

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  • All memberships require a minimum of 14 days’ written notice to cancel.

  • Cancellation requests must be submitted by email to management.

  • Memberships do not automatically end after the initial program term. Payments will continue unless written cancellation notice is received.

  • The 14-day notice period applies at the end of the initial program term and at any time thereafter, including if a membership has continued beyond the minimum term.

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6. Minimum Term & Early Termination

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  • Memberships are subject to a minimum program term.

  • Cancelling before completing the agreed term may result in an early termination fee.

  • Special circumstances may be considered on a case-by-case basis.

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7. Membership Suspension

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  • Temporary suspensions may be available for 2–4 weeks.

  • A minimum of 7 days’ notice is required.

  • Suspension requests must be made in advance.

  • Memberships cannot be cancelled while on hold.

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8. Refunds, Transfers & Session Expiry

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  • Memberships and sessions are non-refundable.

  • Memberships may be transferred to another person.

  • Prepaid sessions must be used within the applicable program period. Any unused sessions expire in line with the terms of the prepaid agreement unless approved in writing.

  • Refunds are assessed in line with the Australian Consumer Law.

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9. Trainer Availability

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  • Trainers may change due to availability.

  • Training programs continue regardless of trainer changes to ensure consistency.

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10. Health & Liability

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  • Clients are responsible for disclosing any medical conditions or injuries prior to training.

  • Trainers provide fitness instruction only and do not offer medical advice.

  • Participation in training is undertaken at the client’s own risk.

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11. Privacy, Disputes & Consumer Law

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  • Personal information is handled in accordance with our Privacy Policy.

  • Any concerns or disputes are managed in line with our Dispute Resolution Policy.

  • Nothing in these Terms & Conditions excludes or limits your rights under the Australian Consumer Law.

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